A.I. takes aim at Amazon: Boxed CEO from CNBC.
Fordham Law alumnus Chieh Huang ’08, founder of Boxed, interviewed by CNBC about how artificial intelligence is changing the online shopping trend in ecommerce.
Boxed is working on its own, easy reorder system. The company has been playing with artificial intelligence to take the idea to the next level — where no “push of a button” is required, Huang said.
Boxed is learning to determine when customers are going to run out of items, and when they will want more. A pilot test called Boxed Concierge automatically fulfills shoppers’ items in bulk, shipping them without even asking for approval on the receiving end.
It seems like a risk, but Huang said Boxed hasn’t received any returns or complaints, thus far. It’s easier shipping items automatically in a business-to-business relationship, he said, but business-to-consumer becomes tricky and still requires a little bit of interaction.
“You tell us ‘snooze,’ you don’t like the item, you don’t like the price … we learn more about you,” he said.